Privacy Policy

Spaccy ("Spaccy", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, protect and share personal information when you use the Spaccy website, mobile application, marketplace, event management tools, Olivia AI and other services provided by Spaccy.

This Policy applies to customers, vendors, venue owners, event professionals and other users of the Spaccy platform.

We process personal information in accordance with applicable data protection laws, including the Nigeria Data Protection Act 2023 (NDPA) and other applicable requirements.

By using Spaccy, you acknowledge this Privacy Policy. Where applicable law requires your consent for a particular type of processing, we will request that consent separately.

We collect information that you provide directly, information generated when you use Spaccy and, where necessary, information received from third parties.

Payments made through Spaccy are processed using Flutterwave, our payment service provider.

When you make or receive a payment through Spaccy, relevant transaction information may be processed by Flutterwave and other financial institutions or payment partners involved in completing the transaction.

This may include information such as:

• Name
• Email address
• Phone number
• Transaction amount
• Transaction reference
• Payment status
• Payment method
• Bank or account information where required
• Other information necessary to process or verify a transaction

Payment card and other sensitive payment credentials may be collected directly by Flutterwave or the relevant payment provider rather than being stored directly by Spaccy.

Flutterwave processes personal and financial information in accordance with its own privacy practices and applicable financial and data protection requirements.

For more information about how Flutterwave handles personal information, please review the Flutterwave Privacy Notice.

When you use Spaccy, we may automatically collect certain technical and usage information.

This may include:

• IP address
• Device type
• Operating system
• Browser type
• App version
• Device identifiers
• Pages and features visited
• Searches and interactions
• Date and time of activity
• Session information
• Approximate location information
• Diagnostic information
• Performance information

We use this information to operate, secure, monitor and improve Spaccy.

Spaccy uses cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Maintain account and platform security
• Improve website and application performance
• Understand how users interact with Spaccy
• Analyse usage
• Measure product and marketing performance

For more information, please read our Cookie Policy.

We may receive information from third parties where necessary to provide or improve our services.

These third parties may include:

• Payment providers
• Banks and financial institutions
• Identity or business verification providers
• Analytics providers
• Technology providers
• Cloud and hosting providers
• Communication providers
• Fraud prevention and security providers

We may also receive information where you choose to connect Spaccy with another service.

We use personal information for the following purposes.

Depending on the circumstances, Spaccy may process your personal information because:

• It is necessary to provide services you have requested.
• It is necessary to perform a contract with you.
• You have given consent.
• It is necessary for our legitimate business interests.
• It is necessary to protect the security of our platform or users.
• We are required to process the information by law.

Where we rely on your consent, you may withdraw your consent where permitted by law.

Withdrawing consent does not affect processing that took place before your consent was withdrawn.

We do not sell your personal information.

We may share information where reasonably necessary to operate Spaccy and provide our services.

Some of Spaccy's technology, payment or service providers may operate outside Nigeria.

As a result, your personal information may be processed or stored in another country.

Where personal information is transferred outside Nigeria, Spaccy will take reasonable steps to ensure that the information receives appropriate protection in accordance with applicable data protection requirements.

We take reasonable measures to protect your personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Unauthorised disclosure
• Destruction

Our security measures may include appropriate technical, organisational and administrative safeguards.

However, no internet-based platform or electronic transmission can be guaranteed to be completely secure.

If Spaccy becomes aware of a personal data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain and notify the relevant parties as required.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information depends on factors including:

• The type of information
• Why we collected it
• Whether you continue to use Spaccy
• Legal and regulatory requirements
• Accounting and tax requirements
• Fraud prevention
• Dispute resolution
• Legitimate business requirements

When personal information is no longer required, we may securely delete, anonymise or otherwise dispose of it in accordance with applicable law.

Depending on applicable law, you may have rights relating to your personal information.

These may include:

These rights may be subject to legal limitations or exceptions.

To make a privacy request, contact our Data Protection Officer using the contact details below.

We may ask you to provide reasonable information to verify your identity before responding to a request.

This is designed to protect your information and prevent unauthorised access.

We will respond to valid requests within the timeframe required by applicable law.

Spaccy is intended for users aged 18 and above.

We do not knowingly collect personal information from children under 18 for the purpose of providing our services.

If we become aware that we have collected personal information from a child contrary to applicable law, we will take reasonable steps to delete the information.

Spaccy may contain links to third-party websites, applications or services.

These third parties operate independently from Spaccy and may have their own privacy policies and practices.

We are not responsible for the privacy practices of third-party services.

We encourage you to review their privacy policies before providing personal information.

We may update this Privacy Policy from time to time to reflect:

• Changes to our services
• Changes in technology
• Changes in applicable laws
• Changes in how we process personal information

When we make significant changes, we will update the Policy and its Effective Date and may provide additional notice where required.

We encourage you to review this Privacy Policy periodically.

If you have any questions, concerns or requests relating to this Privacy Policy or your personal information, please contact: